Refund policy

Website Purchases Exchange Policy. 

At Revoukge we believe in creating a great online and physical store shopping experience that is fun and hassle-free for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit that you can follow in 3 easy steps! 

Step 1: 

Simply contact the Revoukge Customer Care Team 

  • By writing an email to: revoukge@gmail.com or,  
  • Reaching out to us on our Hotline through +94 779877878 WhatsApp +94 779877878
  • Direct Messaging us on Instagram or TikTok

Step 2: 

Once your request is acknowledged and approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange. The courier will pick up the exchange item from your doorstep and bring it to us for review. Once we’ve reviewed the exchange item for quality and hygiene we will let you know if your exchange has been approved.  

Step 3: 

Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.  

 

Online Website Purchases – Damaged or Defected Items

In the very rare occurrence that you receive a defected product by shopping online on our website we have an easy step-by-step returns policy that should keep you happily shopping with us in the future 

  • A request to replace a damaged item should be made within 3 days since receiving said item through the delivery courier. The request for return and/or exchange should be made either through our e mail, phone number or Instagram/Facebook as per the details provided above.  
  • Once the defected product is collected by the courier, the defected item will be inspected at our warehouse before we can complete and approve an exchange request to ensure if the garments are unworn/unused despite of the damage. 
  • The purchased item(s) are the customer’s responsibility until they reach the store. The company requests the customer to ensure that they're packed up properly for exchange to avoid damage and tampering on their way to the warehouse. All price tags and label must be attached to the garment.  
  • Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price if the exchange item is of a higher value than the defected item. If the new requested items Rupee value is less than the previous items Rupee value, the balance will be refunded to you. 
  • Customers can also opt for a full refund for the value of the defected item if they do not wish to receive another item in exchange for the defected item. 
  • We are like super chill when it comes to refunds and exchanges.
  • Please note that the Revoukge management retains all rights to reject or deny refund request if we feel that the defect/damage is not a genuine case. The final decision is at the sole discretion of the management and is non-negotiable.